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We want to provide you with these important updates on how we are adapting our services to provide you with the personalized service and care that you have come to expect.

Billing Options

The efforts to contain and mitigate the spread of COVID-19 through social distancing are important steps to help protect our most vulnerable citizens. However, these actions have also placed a significant strain on businesses of all types and sizes. If you are experiencing financial hardship because of the situation related to COVID-19 and are concerned about meeting your insurance payment obligations, please contact our billing department. 

During these turbulent times, we also encourage you to utilize our online bill pay service, which is not only convenient, but also enables faster service.   You submit payments at any time, including weekends, ensuring timely receipt of payments directly to Acadia Insurance.  You can securely submit a payment with just your account number and billing zip code.  No user ID or password necessary.

Contact Our Billing Team

800-870-1170   ext. 2078010
[email protected]
Online Bill Pay

Delivering on Our Claims Promise

While our collective environment continues to rapidly evolve day-to-day, Acadia is prepared.  Know that, in the event of a claim, large or small, our claims professionals are ready to respond and provide personalized service and attention when you need us most.  If you have questions about whether a particular event or incident is a claim, please contact your agent or report it directly to Acadia.   You can continue to report claims through your agent or directly to Acadia Insurance.  Below are the multiple ways you can contact us. We encourage claims to be submitted through our online first notices of loss (FNOL) forms for faster service.  Completed FNOLs are received directly by our claim operations team who are ready to set up and respond to the claim.

Telemedicine Services for Worker’s Compensation Policyholders

If an employee is injured at work, they may not wish to visit a doctor’s office or clinic because of concern over potential exposure to Covid-19.  All Acadia Work Comp policyholders have free access to MedCall*, Acadia’s telemedicine partner.  MedCall has increased staffing and is prepared to respond to injured workers’ calls to provide on-the-spot medical advice while also honoring social distance guidelines. 

How to get started: Search for MedCallWorkComp in the App store. Download the app on your phone and follow on-screen instructions to create an account. 

Risk Mitigation & Business Continuity Support

These are unprecedented times for many business owners.  As insurance professionals, we can help by offering expertise and support as you seek to adjust your operations and keep your employees and customers safe.  All Acadia Insurance policyholders have access to our Virtual Loss Control department which has resources that may help.    Email the team with your request at [email protected].

We recognize that COVID-19 is presenting families, businesses, and communities with unprecedented challenges.  Supporting one another has never been more important.  Stay safe and do not hesitate to contact Acadia or your insurance agent regarding any insurance questions or concerns you may have.

*For convenience, Acadia Insurance is providing to its policyholders access to MedCall for medical assistance/information related to the coronavirus (COVID-19), but Acadia Insurance does not endorse the use of MedCall or the information, products, or services (including, but not limited to, the appropriateness or suitability of any diagnosis, course of treatment or medical advice) provided by or accessible through MedCall.  Access and use of MedCall, including the information, products, and services on or available through MedCall, is solely at your own risk, and Acadia Insurance makes no representations or warranties, express, statutory, or implied, with respect thereto.  Acadia Insurance is not responsible or liable for any damage or loss caused, or alleged to be caused, directly or indirectly, under any theory of law, by or as a result of the use of or reliance on any information, products or services accessible from MedCall.  ACADIA INSURANCE IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, PRODUCTS OR SERVICES THAT YOU OBTAIN FROM MEDCALL.

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