Our passion to deeply understand our customers, to find solutions to unsolved problems, and to deliver personalized solutions will make Acadia Insurance a favorite risk partner by both insurance distributors and business owners. As we grow the business and become a significantly larger organization, we will maintain a small company feel for our customers.
Our Guiding Principles
A Strong Future for Acadia
We realize this when:
- We are professional and ethical in everything we do; integrity is paramount
- Consistently achieving our financial objectives keeps us strong and viable and allows for continued investment in our people and business
- We constantly look for ways to be better and are never satisfied with the status quo
- We build and maintain trust in our relationships
Strong Relationships with Our Customers
We realize this when:
- We make decisions closest to the customer
- We listen to our agents
- We act in a common sense manner and if something makes sense, we find a way to do it
- We provide superior service, even if it makes our jobs more difficult
- We believe technology should augment the personal relationship, not transcend it
- We can be counted on to provide a consistent market for our agents
Commitment to the Success and Well-Being of Our Employees
We realize this when:
- We treat each other fairly and with dignity and respect
- We strongly encourage constant learning, creative thinking and measured risk taking
- Our employees own their career development and can expect our assistance and support
- We work as a team and believe it’s what’s right, not who’s right
- We expect individual accountability and reward achievement
Improving our Communities and our Environment
We realize this when:
- We are active in our communities and make a difference
- Local employees determine how best to positively impact their own local communities
- We focus on the sustainability of our environment
- We seek to make a lasting difference for our key constituencies
