Find an Agent

Acadia Insurance Company offers a variety of installment plans and payment methods. Your independent agent will be happy to help you establish a payment schedule that works best for your business. Your agent’s phone number is listed on your invoice.

View your statement and pay online by registering for our customer portal. If you have any questions, contact Acadia’s billing team or ask our chatbot, Abbey.

For Questions and Inquiries, Connect with Our Billing Department:



Make Billing Inquiries Online

Complete simple billing inquiries online using our new chatbot, Abbey. Abbey can provide you with quick answers on your account status, recent payments, and next payment due date.  Just have your billing statement or account number handy to get started.

Electronic Funds Transfer (EFT)

Electronic Funds Transfer (EFT) is the easiest way to make certain your payments are on-time, which is why our customers overwhelmingly prefer this method of payment. Monthly premiums are automatically transferred from your bank account. Click here to download our simple authorization form, then forward the completed form to your agent. This payment plan is only available at the beginning of your policy term and is subject to approval by the billing department.

» Download our simple authorization form

Paperless Billing

We offer paperless billing to registered portal users. To sign up, log in to our secure portal. Go to your User Profile and select Paperless Billing On. If you are not a registered portal user this is a great time to register. Our portal for Policyholders is designed to provide easy access to your account information in our easy to use, on-demand online portal.

» Learn more or log in to our secure portal

Pay by Phone

Pay by Phone is available if you require assistance with paying by electronic check. Call our Billing Department at
1-800-870-1170 x 2078010, Monday – Friday between the hours of 8am – 4:30pm.

Pay On-line

Pay Online with Acadia’s on-line bill payment service. Click here to make a payment. For identification purposes you need to have ready your most recent Acadia Insurance bill and bank account information. Please note Acadia does not accept credit or debit cards.

Make a payment online

Pay by Mail

Should you choose to pay your premiums by mail, please mail to:

Acadia Insurance Company
P.O. Box 639804
Cincinnati, OH 45263-9804

Please include a copy of your invoice or policy number with your payment.

For FED EX and other services requiring a physical address, please send the payments to:

Acadia Insurance Company
Direct Bill Payments
One Acadia Commons
Westbrook, ME 04092