Billing

Set up automatic payments directly from your bank account for a hassle-free experience. Look for this convenient feature on our customer portal. This convenient option helps ensure your payments are always on time.

Prefer to speak with a person? You can easily make a payment over the phone. Our local customer service team is ready to assist you during business hours. Call us at 1-800-870-1170 ext. 2078571 or call our automated attendant phone line to make secure payments by ACH or credit card over the phone, available 24/7 at: 1-888-675-1390.

You can mail your check payment directly to our processing center. Please make checks payable to 'Acadia Insurance' and use the return envelope with your billing statement or mail to: 

Acadia Insurance 

PO Box 639832 

Cincinnati, OH 45263-9832. 

Please include a copy of your invoice or policy number with your payment.

For FED EX and other services requiring a physical address, please send the payments to:

Acadia Insurance Company
Direct Bill Payments
One Acadia Commons
Westbrook, ME 04092