Your Local Claims Partner

When you experience a covered loss, you need more than just a policy; you need a partner committed to getting you back in business quickly and efficiently. At Acadia, our in-house claims team provides outstanding service through our local, knowledgeable professionals. Your sense of urgency is ours, and we are dedicated to delivering a fair and timely resolution for your claim.

How can we help you?

Report Claim

Have a loss to report? Our experienced local claim representatives offer same-day contact and a 97% customer satisfaction rating to get you back on track quickly.

Agent Resources

For our valued agency partners, we provide essential resources and insights to help you navigate our process, understand our services, and best serve your clients.

Contact Us

Have a question or need more information about your claim? Let's get in touch! You can email our team directly at [email protected].

Claims Services

Acadia's claims team is your trusted advisor, guiding you through the entire claims process with expertise, efficiency, and a truly personable approach. We are knowledgeable, experienced, and deeply integrated into your community, ready to provide prompt, on-site investigation of critical claims.

Report a Claim

Our local field adjusters are often on-site within hours, especially for serious claims, conducting thorough investigations, interviewing witnesses, and collecting critical facts to determine liability and damages.
For the highest exposure and most complex claims, our Major Case Unit (MCU) provides specialized handling. They develop initial strategies, provide continuous assessment of exposure, and manage litigation with highly skilled senior claims specialists, working with trusted counsel to drive to the most appropriate outcome for you.
We employ strategies and expertise to identify and prevent fraudulent claims, protecting your premiums and maintaining the integrity of the insurance system.
Our team works diligently to recover damages from responsible third parties, helping to minimize your costs and maximize your recovery after a loss.
For workers compensation claims, our programs focus on supporting injured employees' recovery and return to work, resulting in employees returning to work 42% quicker than the Official Disability Guidelines (ODG). Our Tele-emergent medicine program immediately connects injured workers to medical care, not triage.
Beyond claims, we can assist with incident investigation to help understand root causes, contributing to a safer environment and preventing future occurrences.
Our highly skilled senior claims specialists handle Acadia's most complex and highest exposure claims. With smaller caseloads, they provide dedicated, in-depth attention, leveraging local knowledge of jurisdictions and strong relationships with counsel to secure that best possible outcome for policyholders.

If you are a California resident, please click on the following link for an important notice regarding the collection of Personal Information. California CCPA Notice

Report a Claim

Our Commitment to You

Responsive Contact

Our insurance claims professionals strive to contact all parties within one business day of claim notice.

Local On-Site Presence

Our claim representatives work from offices in each of the states we do business, enabling prompt on-site investigation of critical claims.

Open Communication

We prioritize open communication with both agents and insureds, keeping you informed every step of the way.

Proactive Claims Handling

For significant losses, we commit to an on-site investigation within 24 hours.

Recovery Success

We strive to reduce your loss experience through dedicated and prompt subrogation efforts.

24/7 After-Hours Program

We offer 24/7 claim reporting, so you can connect with us anytime, day or night.

Why Acadia

We understand the unique dynamics of businesses in New England and New York, and we're committed to being the partner you can count on. Our vision and values show a deep commitment to individualized service, embodied in our focus on Closer Coverage^SM. We believe that delivering superior service means having an in-depth knowledge of your business, understanding risk from your perspective, and being your trusted advisor. We're here to provide the peace of mind that comes with truly personalized service, built on three key pillars:

Learn more about us

We are deeply rooted in the communities we serve, ensuring that our local experts understand your unique needs and are readily available to provide support. Our customers consistently rate our claims service highly, with a 97% satisfaction rating — a testament to our commitment to exceptional service.
We offer customized insurance solutions backed by targeted loss control programs designed to address your specific risks. We partner with you to enhance safety and reduce potential financial losses by focusing on key areas such as employee protection, commercial vehicles, and liability management.
We are committed to fostering close relationships with our insureds, communities, and professional independent insurance agents, empowering our teams to deliver expert guidance and cultivating a collaborative partnership.