The Acadia Claims team will be your “Trusted Advisors” as we guide you through the claims process. We have local and experienced claims professionals for all Acadia lines of business. We strive to provide exceptional claims handling service throughout the process.

Prior to Reporting Insurance Claim

please have the following information ready if available:

  • Policy Number
  • Names, contact phone number for all involved parties and witnesses
  • Date, location and time of loss
  • Any police, fire or other authorities involved or who responded

I Reported a Claim – What Happens Next?

You can expect to be contacted by Acadia Insurance within one business day to obtain some basic claim information and we will assign you a claim number.

During this first contact, your Claim Representative will explain the process and obtain the information necessary to handle the claim.

Need to contact our Claims department?

Mon–Fri, 7:30am–4:30pm:

After Hours:

Glass Only Claims:

[email protected]

If you are a California resident, please click on the following link for an important notice regarding the collection of Personal Information. California CCPA Notice