When you experience a covered loss, you can trust your Acadia Insurance Claims team to provide outstanding service through our local, knowledgeable claim professionals. Your sense of urgency is ours. We are committed to working with you to deliver a fair and timely resolution of your insurance claim.

Submit new claims or manage open claims by registering for our customer portal. If you have questions, contact Acadia’s Claims team or ask our chatbot, Abbey.

Acadia’s Claims team will be your “Trusted Advisor” to guide you through the entire claims process. We are knowledgeable, experienced and part of your community, providing prompt on-site investigation of critical claims. We partner with both you and your agent to provide superior claim service.

Our offices are located throughout New England and New York State, positioning us to deliver our services in a prompt and efficient manner, providing “Closer Coverage.”

The Six Keys to Acadia Insurance Claims

  1. Availability: our insurance claims professionals strive to contact all parties within one business day of claim notice
  2. Local on-site presence: our claim representatives work from offices in each of the states we do business
  3. Open communication with agents and insureds
  4. Proactive claims handling: we commit to an on-site investigation within 24 hours of a significant loss
  5. Recovery success: we strive to keep premiums down by dedicated and prompt subrogation efforts
  6. After hours program: we offer 24/7 claim reporting